One of the things I like about working in operations is choosing the tools our employees will use at work. As consultants this usually means which software we use for productivity and things like accounting platforms and payroll systems. Trying to optimise this sort of thing is part satisfying and part frustrating. It’s an ongoing challenge.

I see these decisions are now being made at a younger and younger age. When I was at high school the choice was mainly pen or paper. Now children learn to read on iPads and present PowerPoint shows weekly on the class computer.

My most useful tool is my phone of course. To even call it a phone any more seems wrong. More like a computer. Remember landlines?